🔒 Privacy Policy – JustCrew
Effective Date: July 10, 2025
At JustCrew, your privacy matters. This policy explains how we collect, use, and protect your personal data when you interact with our website www.justcrew.co.uk or use our event staffing and crew logistics services across the UK. By visiting our website or using our services, you agree to the practices described here.
01 – Who We Are
JustCrew is a London-based company providing professional crew for events, exhibitions, brand activations, and large-scale productions across the UK.
Contact Information:
- Company: Just Crew LTD
- Email: [email protected]
- Phone: +44 7405 435377
- Address: 61 Charford Road, London, E16 1QQ
- Website: www.justcrew.co.uk
02 – What Data We Collect
We collect data via:
- Forms (Fluent Forms, Forminator, Elementor Forms) – full name, company, email, phone, event info
- WhatsApp and other chat messages (Elementor Live Chat / CMP widgets)
- Service delivery and logistics data
- Website usage (Google Analytics via Site Kit, LiteSpeed Cache cookies)
- Security logs (Wordfence Security)
- Cookies managed via Complianz plugin
03 – Why We Process Your Data
| Purpose | Details | Legal Basis |
|---|---|---|
| Handling inquiries | Quotes and general questions | Legitimate Interest |
| Service delivery | Managing crews and event logistics | Contract |
| Invoicing & accounting | Billing, payments, tax records | Legal Obligation |
| Email marketing | Service updates and offers | Consent |
| Analytics & improvement | Improve website experience | Consent |
| Security & operations | Preventing fraud | Legitimate Interest |
04 – How Long We Keep Data
| Data Type | Retention Period |
|---|---|
| Booking & inquiry data | Up to 24 months from last interaction |
| Financial & contractual records | Up to 6 years (UK legal requirements) |
| Marketing consent data | Until consent is withdrawn |
| Website logs & technical data | Maximum 12 months |
| Cookies | As per each provider’s specification (Complianz) |
05 – Who We Share Your Data With
We do not sell your data. We share it only with trusted third-party providers under UK GDPR:
- Google Analytics / Site Kit
- Wordfence Security
- LiteSpeed Cache
- WP Mail SMTP
- Form plugins: Fluent Forms, Forminator, Elementor Forms
- Email marketing providers
- Accounting & legal advisors
- Public authorities (HMRC, courts, ICO) when legally required
06 – International Data Transfers
- Data is primarily stored in the UK
- When processed outside UK/EEA:
- Standard Contractual Clauses (SCC)
- UK IDTA
- Adequacy decisions
07 – Your Rights Under UK GDPR
Your rights include:
- Access to your data (Art. 15)
- Rectification (Art. 16)
- Erasure / Right to be forgotten (Art. 17)
- Restriction of processing (Art. 18)
- Data portability (Art. 20)
- Right to object (Art. 21)
- Withdrawal of consent (Art. 7)
- Lodge a complaint with ICO – Information Commissioner’s Office
Contact: [email protected] (30 days response time)
08 – Data Security
- SSL / TLS encryption (HTTPS)
- GDPR-compliant hosting (LiteSpeed Cache / Bluehost)
- Limited access to personal data
- Data Processing Agreements with all third-party providers
- Wordfence monitoring
In the event of a breach: ICO notified within 72 hours
09 – Cookies & Tracking
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential | Core functionality (forms, security) | No |
| Analytics | Google Analytics anonymized data | Yes |
| Live Chat | WhatsApp chat integration | Yes |
| Marketing | Retargeting & advertising platforms | Yes |
10 – Contact Us
Contact Information:
Just Crew LTD
Email: [email protected]
Phone: +44 7405 435377
Address: 61 Charford Road, London, E16 1QQ, United Kingdom
Website: www.justcrew.co.uk
Supervisory Authority: ICO – ico.org.uk, 0303 123 1113
